Shipping & Collection Info
Shipping
Our
delivery service is provided by Royal Mail, "new" and
"exchange" orders are paid for as you checkout your online basket.
We try to get as many orders out as we can each day. However, orders placed after 1pm may be despatched the next working day.
"Repair"
orders require you to select your Return Shipping option for us to send your
units back to you once work has been completed. No payment will be taken up
front for this, as an invoice will be raised which will include the postage and
packaging fee.
When
placing an order for "repair" or "exchange" you are
required to post your electrical unit/units to us at your own expense.
Our
current rates are shown below:
|
Weight of Parcel
|
48 Hour Tracked
3-4 Working Days
(exVAT)
|
24 Hour Tracked
1-2 Working Days
(exVAT)
|
Special Delivery
Next Working Day
(ex VAT)
|
|
Up to 200g
|
£4.95
|
£6.65
|
£13.50
|
|
Up to 1kg
|
£6.95
|
£8.65
|
£16.50
|
|
Up to 5kg
|
£8.95
|
£11.65
|
£22.50
|
|
Up to 10kg
|
£11.95
|
£13.65
|
£29.50
|
|
Up to 15kg
|
£16.95
|
£19.65
|
£37.50
|
Channel Island Rates:
|
Weight of Parcel
|
2nd Class Tracked
4-5 Working Days
(exVAT)
|
1st Class Tracked
2-3 Working Days
(exVAT)
|
Special Delivery
Up to 2 Working Days
(ex VAT)
|
|
Up to 200g
|
£10.65
|
£12.35
|
£19.20
|
|
Up to 1kg
|
£12.65
|
£14.35
|
£22.20
|
|
Up to 5kg
|
£14.65
|
£17.35
|
£28.20
|
|
Up to 10kg
|
£17.65
|
£19.35
|
£35.20
|
|
Up to 15kg
|
£22.65
|
£25.35
|
£43.20
|
International Rates:
|
Weight of Parcel
|
International Standard
Rest of World including Ireland
Approx 10 days
(exVAT)
|
International Standard
Australia and New Zealand
Approx 10 Days
(exVAT)
|
|
Up
to 500g
|
£25
|
£45
|
|
Up to 1KG
|
£35
|
£55
|
|
Up
to 2KG
|
£45
|
£65
|
|
2KG
and above
|
£55
|
£80
|
Postal Insurance:
For your peace of mind there is a postal insurance option
for you to add at checkout for £12 + VAT.
Customer Collection:
If you are local, or would like to avoid any shipping
charges, please select the “customer pickup” option at checkout, there is no
charge for this service. This allows you to drop your unit in to be booked in
for repair/exchange and collect once work is completed. Equally if you order a
“new” item online you can come and collect when you are passing.
Organising your own Courier:
If you would prefer to arrange your own courier, we are
happy to help. Please select “customer pickup” at checkout, and explain in the
“fault symptoms” box that you would like to arrange your own courier, before
you pay. When your order is packed we can then send you the weight and
dimensions of the parcel for you to book your courier.
Please note if you opt for this option a packing fee will incur.
This will be determined on the size and weight of your item as well as, the
time need to pack your parcel. If you have ordered a “new” or “exchange” item a
separate invoice will be raised to cover the packing fee before your item is
able to be despatched. With “repair orders” we can include the packing fee on
the same invoice as your repair.